Client Testimonials
What do our clients say?
Coaching is one of our key managerial competencies in the Housing Service.
Baxter Associates were employed to deliver core training to managers who
also had the opportunity of individual coaching sessions to help develop
their skills in a practical way. All staff who participated found the training
to be well delivered, tailored to both organisational and individual needs
at all levels in the organisation. These skills are now being widely used
throughout the service with tangible benefits in service planning and personal
development.
Andy Graham - Director of Housing - Merlin Housing Society
We employed Baxter Associates to strengthen the leadership skills within our management team.
The tailored programme, which ran over a 12-month period, has resulted in greatly improved communications and cohesion between our two sites, and enhanced leadership of teams. Managers have grown in confidence and capability and are much happier to take decisions independently. They are more highly skilled at managing the business and people, and we are finding that changes are being more readily accepted. For me, the highlight of the programme was the “Get Organised and Achieve More” sessions which had an immediate, beneficial impact.
We are delighted with the quality of the work carried out by Baxter Associates for us, and its effectiveness in terms of results.
Mr RC Self - Managing Director - Whitehall Garden Centre
The Coaching for Results training, followed up by individual coaching
sessions from Jennifer, has helped me to sharpen my skills in managing individuals
and teams. I have also used the process to develop focus for my future career
path and feel I would not have achieved this without a good coach.
Lynn Collingbourne - Head of Housing, Community Care - South
Gloucestershire Council
I could recommend the Coaching for Results Workshop
for company executives as a ‘must do'.
Brian Hillier - Avionic Systems Business Manager - SEA Ltd.
I thoroughly enjoyed the two day Coaching for Results workshop and
found it inspiring and practical. Jennifer was an excellent coach and course
leader.
Gill Beech - Head of EOTAS and Behaviour Support
Coaching for Results is the first workshop I’ve
attended which has equipped me with the tools and confidence to support
my leadership role. It was excellent.
Jo Noots - Manager, EOTAS and Behaviour Support
I was looking for an objective influence on my working life, that would
help me take stock of where I was and what I wanted to achieve, Jennifer
gave me that. She provided the framework to analyse my really important
goals clearly, listened intelligently and made sure I acted on what we agreed.
The result was a clearer focus on my personal plan and a renewed energy
to deliver it.
Gavin Smith - Head of Business Banking - Triodos Bank NV
The coaching sessions provided a great opportunity for me to take stock of a number of aspects within my life.
The sessions, conducted in a thoroughly professional
manner, and on a one-to-one basis, proved so helpful in assisting me to
focus on what is really important to me both personally and at work.
The sessions were the opportunity to take time off from the treadmill that
I was finding myself on. Just a quiet hour or so discussing a structured
strategy for dealing with a personal challenge was all that I needed in
order to see clarity and the way forward.
Thank you Jennifer.
Philip Rasdale - Senior Manager - Markey Builders (Glos) Ltd.
Jennifer worked with me to draw up a checklist and an action plan for
improvement in the areas I knew I needed to improve on. These provide me
with a day-to-day reference point – to keep me on track, together
with models for handling situations which I know will be particularly challenging.
I know I’m not out of the woods yet – but I certainly know the
pathway.
Clare Holloway – Service Improvement Manager - Merlin
Housing Society
The Effective People Management Workshop was
exceptional. It was pitched at the right level and covered much useful ground.
Just a day to think about issues with salient prompts and tips has given
many current issues a solution for me.
Philip D G Marshall – Managing
Director - Crisp Cowley
“We have thoroughly enjoyed working with you (as our Investors
in People Assessor) and have very much appreciated your sharp focus on our
business issues. We would not have achieved all that we have without your
support and guidance.”
Mark Beard – Managing Director - Beard
Jennifer was articulate, professional and approachable
in her delivery (of the Investors in People training). She quickly established
rapport and kept the group engaged throughout the intense 3-day course.
She demonstrated expert knowledge of her subject and was able to communicate
this effectively to us, as beginners, by use of a range of relevant examples.
Thank you!
Julie Mansfield – Learning and Development Manager - North
Somerset Council
Mariam, thank you for an excellent workshop on
Return on Investment on Training and Development. Your knowledge makes for
a very informative session.
T. van der Merwe - W&RSETA, South Africa
I am so motivated, informed, inspired, enlightened
and have been given the tools to make all the words and information work
in practice – Induction and Recognition Workshop
W Domoney - CCFV, South Africa
For me, the Performance Management and Return
on Investment workshop somewhat demystified and unpacked areas that are
always a source of conflict. What this means is that having clear objectives
is the only way to create an environment where people/staff will become
interested and eager to perform.
Chief Financial Officer - W&RSETA, South Africa
Mariam is an excellent facilitator with a good
understanding of where to pitch her presentation in a diverse group with
varied needs.
A Jones - Norcros SA: Tile Africa Group